Log in to your contact center dashboard and navigate to the 'Call Settings' section to begin configuring your call flow.
Define Call Routing
Choose how incoming calls should be routed. Options include direct to agents, through an IVR menu, or to a voicemail. Ensure to test each option for effectiveness.
Save and Test Flow
After configuring your settings, save the changes. Make a test call to verify that the call flow works as intended and adjust settings if necessary.
Enhanced Security Features
Protect your customer data with advanced security protocols and compliance measures, ensuring peace of mind for both your business and your clients.
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